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London Private Property

Legal

Privacy Policy

Last updated: 4 October 2026

London Private Property is a trading name of Invexel Limited (“Invexel”, “we”, “us” or “our”).

Invexel Limited is a company incorporated in England and Wales, company number 12544590.

Business address:

167–169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom
Email: [email protected]
Telephone: +44 7879 153737

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit londonprivateproperty.com, contact us or enquire about our services.

1. Information we collect

Depending on how you interact with us, we may collect:

  • your name;
  • email address;
  • telephone number;
  • correspondence and enquiry details;
  • information about a property you own, occupy or are considering acquiring;
  • information about your property requirements or service requirements;
  • information you voluntarily provide when communicating with us;
  • technical information about your use of our website, where applicable, such as IP address, browser type and device information; and
  • information collected through cookies or similar technologies, where applicable.

We do not ask you to provide sensitive personal information through our website.

If you voluntarily provide sensitive or confidential information to us, we will handle it appropriately and only use it where necessary for the relevant purpose.

2. How we collect information

We may collect information:

  • when you complete our website contact form;
  • when you contact us by email or telephone;
  • when you communicate with us in relation to our services;
  • when you provide information to us during an enquiry or prospective client relationship;
  • when you visit or use our website; and
  • from third parties where this is necessary to provide or assess our services and where we are permitted to do so.

3. How we use your information

We may use your personal information to:

  • respond to enquiries;
  • understand your property requirements;
  • provide information about our services;
  • assess and manage potential client relationships;
  • provide property management, home care, refurbishment coordination and related services;
  • coordinate with contractors, property managers, professional advisers and other service providers where necessary;
  • communicate with you about services you have requested;
  • maintain appropriate business and financial records;
  • improve our website and services;
  • protect our business, website and clients against fraud, misuse or security risks; and
  • comply with our legal and regulatory obligations.

We will only use your personal information for purposes that are lawful and appropriate.

4. Lawful basis for processing

Depending on the circumstances, we may process your personal information because:

  • it is necessary to respond to your enquiry or take steps at your request before entering into a contract;
  • it is necessary to perform a contract with you;
  • we have a legitimate interest in operating and developing our business, responding to enquiries and maintaining client relationships;
  • we are required to comply with a legal or regulatory obligation; or
  • you have provided consent where consent is required.

Where we rely on consent, you may withdraw that consent at any time.

5. Sharing your information

We may share relevant personal information with trusted third parties where reasonably necessary for the purposes described in this Privacy Policy.

These may include:

  • property managers;
  • contractors and maintenance providers;
  • architects, surveyors and other property professionals;
  • legal, accounting, tax and other professional advisers;
  • IT, website hosting, communications and administrative service providers;
  • insurers or other service providers where appropriate; and
  • public authorities or regulators where we are legally required to do so.

We only share information that is reasonably necessary for the relevant purpose.

We do not sell your personal information.

6. International transfers

Some technology or service providers we use may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

  • respond to enquiries;
  • provide and administer services;
  • maintain appropriate business records;
  • comply with legal, accounting or regulatory requirements; and
  • establish, exercise or defend legal claims.

The appropriate retention period will depend on the nature of the information and our relationship with you.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Your rights

Subject to applicable law, you may have rights including:

  • the right to request access to the personal information we hold about you;
  • the right to request correction of inaccurate or incomplete information;
  • the right to request deletion of your information in certain circumstances;
  • the right to request restriction of processing in certain circumstances;
  • the right to object to certain processing;
  • the right to data portability in certain circumstances; and
  • where we rely on consent, the right to withdraw your consent.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe that your personal information has been handled unlawfully.

10. Contacting us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

London Private Property
A trading name of Invexel Limited
167–169 Great Portland Street
5th Floor
London W1W 5PF
United Kingdom
Email: [email protected]
Telephone: +44 7879 153737

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable legal requirements.

The latest version will be published on this website with the date of the most recent update.

London Private Property
A trading name of Invexel Limited